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🔒 Integrity Can’t Be Hacked: How Virgo Remodeling Overcame a Cyberattack and Stands Stronger Than Ever

  • Writer: brian virgo
    brian virgo
  • Oct 28
  • 2 min read

A Message from Brian and Carolina Dullahan — Owners of Virgo Remodeling Kitchen & Bath Cincinnati


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At Virgo Remodeling, we’ve always believed that trust and transparency are the foundation of great craftsmanship. Recently, that belief was tested when our company faced an unexpected challenge — a social-media hacking incident and a fake Google review posted by someone who has never been a client.


This experience reminded us why honesty, communication, and community matter more than ever. Today, we’re sharing what happened, what we’ve done to fix it, and how we’re moving forward stronger than before.



🧩 What Happened

In early October, our Instagram account was compromised.All of our original content — including project photos, client highlights, and behind-the-scenes posts — was deleted. For several days, our profile displayed foreign-language text (Chinese) and links unrelated to our business.


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Around the same time, a negative Google review appeared from someone we’ve never worked with. The claims didn’t match any record in our client database, contracts, or communications. It was clearly a false and harmful attempt to damage our reputation.



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🔐 How We Responded

We took immediate action to secure all platforms and report the incident to Google and Meta.Our accounts are now fully restored and protected with additional verification layers.

To protect our integrity, we also submitted a formal appeal to Google, supported by:

  • Proof that the reviewer is not a verified client

  • Our standard insurance and workmanship guarantee clause (included in all contracts)

  • Screenshots documenting the Instagram hack and account defacement

These steps demonstrate our continued commitment to honest, verifiable business practices.



🛠️ What This Means for Our Clients

Even in the digital world, our values haven’t changed.Every Virgo Remodeling project is:

  • Backed by full work insurance, workers’ compensation, and a one-year workmanship guarantee

  • Managed directly by our local, family-owned team

  • Built on craftsmanship, respect, and accountability

If you ever have a concern about your project, we’re always here to help — before, during, and after completion. That’s our promise.


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❤️ How You Can Help

We’re so grateful for the incredible support from our community. If you’d like to help us rebuild our online presence, here’s how:

  1. Follow our restored Instagram and Facebook pages

  2. Engage with posts — like, comment, and share to help visibility

  3. Leave a review on Google if we’ve completed work for you

  4. Refer us to friends and family planning a remodel

These small actions help us continue to grow and serve more homeowners in Cincinnati and Northern Kentucky.



🏡 Our Mission Remains the Same

Virgo Remodeling Kitchen & Bath Cincinnati is more than a remodeling company — we’re a family business built on craftsmanship and care. From kitchen renovations to bathroom makeovers and home elevator prep, our goal remains simple:

To make your home more beautiful, functional, and safe — with honesty guiding every detail.

We may have lost some posts, but we didn’t lose what matters most: your trust.

Thank you for standing with us, supporting local small businesses, and helping us continue to build with integrity.

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